Effective Crisis Communication: Moving From Crisis to Opportunity - Hardcover

Robert R. Ulmer is Professor and Chair of the Department of Speech Communication at the University of Arkansas at Little Rock. He also holds two secondary appointments in the College of Public Health at the University of Arkansas Medical Sciences. His teaching, research, and consulting interests focus on creating effective risk and crisis communication through renewal, growth, collaboration, and opportunity. He has served as a consultant working with a wide variety of public, private, governmental, and not-for-profit organizations on how to effectively prepare for and manage risk and crises effectively. He has published articles in Management Communication Quarterly; Communication Yearbook; The Journal of Business Ethics; Public Relations Review; the Journal of Organizational Change Management; the Journal of Applied Communication Research; the Handbook of Crisis Communication; The Handbook of Risk and Crisis Communication, The Encyclopedia of Public Relations; and The Handbook of Public Relations.

"Effective Crisis Communication highlights the importance and consequences of effective "processes" - or lack of - in its coverage of corporate and public-sector successes and failures in dealing with core issues of leadership, uncertainty, risks, ethics and renewal. Rather than being a guide on how to prevent crises, the book provides practical tools and easily digestible advice aimed at uncovering and acting on opportunities embedded in crisis." Author: Corporate Public Issues Published On: 2007-07-31