Shifting Gears: Applying ISO 9000 Quality Management Principles to Trucking - Hardcover

James DePillo is currently the Director of Quality at Smith Transport and has been Management Representative for Quality for two mid-sized TL carriers. He has 18 years of experience within the transportation and logistics field and has assisted 4 organizations in developing and implementing ISO registered quality systems. James is an ASQ Certified Quality Manager, is formally trained as a QMS Lead Auditor, is a Six-Sigma Green Belt, holds a B.S. in Marketing, and a M.S. in Logistics from the Pennsylvania State University and is currently in the Ph.D. program at The Pennsylvania State University studying Work Force Education and Organization Development.

Dr. Robert A. Melone brings 30 years of experience in education and 8 years of experience in the trucking industry to the quality field. He is presently a consultant with Service Quality Associates Inc. He has assisted many organizations in achieving ISO certification. As an educator Dr. Melone has worked as a science teacher, high school councillor and several central office administration positions in New York State. He concluded his educational experience as a superintendent of schools. Dr. Melone has also taught at the junior college level. As a trucking executive for a medium-sized company he was responsible for Human Resource functions, including personnel, employee and company safety. In this position he coordinated all phases of quality that resulted in ISO 9000 certification. Dr. Melone holds a Bachelor of Arts Degree in Biology, M.Ed. in teaching science, M.Ed. in Guidance and Counselling and an Ed.D. in Curriculum and Staff Development.

Ward Warkentin is the President and founder of Service Quality Associates Inc., a quality management consulting firm specializing in ISO 9000 in trucking established in 1994. Ward has worked as an international consultant to the trucking industry for 14 years assisting many carriers with implementing ISO 9000 and TQM based quality management systems and has written numerous case studies on the application of Quality Management in the trucking industry. He has also co-authored two books on ISO 9000 in trucking including ¿ISO 9000: Self-Assessment for Motor Carriers¿ (1995) and ¿ISO 9000 ¿ A Guide for Employees in the Trucking Industry¿ (1996) both published by the Canadian Trucking Alliance formerly known as the Canadian Trucking Association. Prior to establishing Service Quality Associates he worked as a consultant for a leading US-based Quality Management consulting firm and before this as a Senior Quality Analyst for Ford Motor Company of Canada. He is a registered Professional Engineer in the Province of Ontario and holds a B.Eng. in Mechanical Engineering from McMaster University and a M.Sc. in Statistics from the University of Western Ontario.

"I'd go so far as to call 'Shifting Gears' required reading for anyone involved in managing a trucking company, large or small, whether or not the reader has any intention of walking the ISO path formally. The principles of successful management are clearly laid out, in accessible language, by authors who truly understand the unique challenges that trucking presents" -- Rolf Lockwood, Editorial Director, Today's Trucking Magazine

"It's real world and very compatible with our thinking in the industry. Formalizing our quality system using these management principles definitely helped us become more profitable" -- Greg Brown, President, B.R. Williams Trucking

"Shifting Gears really opens up your eyes to the application and benefits of ISO 9000 in trucking" -- Dan Doran, President, Ace Doran Hauling & Rigging Company

"The quality management principles in this book really do work. We realized substantial gains in improving driver retention using these principles" -- Norm Sneyd, President, Highland Transport

"If a trucking company wants to improve it's operation by using best practices and principles, then this book is a must. It should be required reading for anyone who wants to operate efficiently and safely in a world class economy that requires a certain management understanding and special skills" -- Jim Runk, President & CEO, Pennsylvania Motor Truck Association