Advance Your Emergency Department: Leading in a New Era - Softcover

Stephanie J. Baker, RN, BSN, MBA/HCM, CEN
Stephanie has over 25 years of clinical nursing and administrative experience in the areas of emergency, trauma, flight, and critical care medicine and proven results with her partners around the country.
As vice president of emergency services, Stephanie leads Studer Group's ED service line and oversees more than 1,000 Studer Group ED engagements and strategic partnerships. In addition to serving as national keynote speaker for Studer Group's two-day Excellence in the Emergency Department Institute, Stephanie is also the author of the best-selling book Excellence in the Emergency Department: How to Get Results.

Regina Shupe, RN, MSN, CEN
With more than 25 years experience in emergency, trauma, critical care clinical nursing and nursing leadership, Regina serves as an ED expert coach in the emergency department service line for Studer Group. She currently coaches emergency departments in large academic medical centers, community, and rural hospitals, as well as more than 1,200 ED physicians in over 400 emergency departments via National EmCare.

Dan Smith, MD, FACEP
In addition to serving as an international coach and speaker for Studer Group's emergency department service line, Dan Smith, MD has also practiced emergency medicine for 15 years in the emergency departments of Baptist Health System, San Antonio, TX as an independent contractor with Emergency Physicians' Affiliates (EPA).
He has served as director of EPA's patient experience team since 2007, quadrupling the group's patient satisfaction through leadership, analysis, intervention, and training of 60 plus ED physicians and mid-level providers, while maintaining his personal overall physician satisfaction at the 98th percentile in one large national patient satisfaction database for the last 20 consecutive quarters.

In their new book, Advance Your Emergency Department: Leading in a New Era, the authors argue persuasively that a patient's experience in the Emergency Department is critical to a hospital's overall performance, and they delineate the key principles required to create and sustain a high-functioning ED in today's challenging healthcare environment. The book's chapters are chock-full of specific, evidence-based tools and tactics for improving operational efficiency, communication, collaboration, and accountability - all conveyed in readily accessible prose, with plenty of real-world examples. This book is a must-read for all departmental and organizational leaders. --Josh Kosowsky, MD Clinical Director, Department of Emergency Medicine, Brigham and Women's Hospital, Boston, MA

Doing the right things and doing those things right. You may know the right things to do, but are you implementing them correctly? This book shows you the tactics and truly guides you through setting up the foundational skills needed to provide consistent quality care for every patient every time. Advance Your ED is an excellence read. It is specifically geared to us in the emergency department and brings it back to why we do what we do. --Alson S. Inaba, MD Kapi'olani Medical Center for Women & Children

They are there when you need them the most - the Emergency Department. How do you maximize the ED patient experience in today's overcrowded ED's where a delay can be life threatening? Engaging and informative, Advance Your Emergency Department: Leading in a New Era, is a must read for everyone wanting to improve ED outcomes and exceed patient expectations. In an easy to read and informative format, it describes the tools needed to provide the highest quality ED care to every patient, every time. Every hospital and every Emergency Department that strives for excellence should make this book required reading. --Paul Berstein, MD, FACS Physican Executive Leader and Author of the award-winning novels Courage to Heal and Flashblind

Doing the right things and doing those things right. You may know the right things to do, but are you implementing them correctly? This book shows you the tactics and truly guides you through setting up the foundational skills needed to provide consistent quality care for every patient every time. Advance Your ED is an excellence read. It is specifically geared to us in the emergency department and brings it back to why we do what we do. --Alson S. Inaba, MD Kapi'olani Medical Center for Women & Children

They are there when you need them the most - the Emergency Department. How do you maximize the ED patient experience in today's overcrowded ED's where a delay can be life threatening? Engaging and informative, Advance Your Emergency Department: Leading in a New Era, is a must read for everyone wanting to improve ED outcomes and exceed patient expectations. In an easy to read and informative format, it describes the tools needed to provide the highest quality ED care to every patient, every time. Every hospital and every Emergency Department that strives for excellence should make this book required reading. --Paul Berstein, MD, FACS Physican Executive Leader and Author of the award-winning novels Courage to Heal and Flashblind